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MASSAGE POLICIES

MISSION I acknowledge Body and Beauty Solutions is  focused on supporting the wellness of women. We accept female clients only

 

CANCELLATION Body and Beauty Solutions has a 24-Hour Cancellation Policy.

A credit card will now be required to schedule an appointment in office and online. A 24-hour notice is required to cancel or reschedule an appointment; failing to do so will result in 50% of the full price session being charged to the card on file. The full amount of the service scheduled will be acquired for no-show, no call clients. This policy applies to members and package holders as well; no show clients will lose their scheduled session. Any client scheduling an appointment outside of the women's only mission of Body and Beauty Solutions will be treated as a late cancellation; you will be charged 50% of the session.

There will be no exceptions to this policy. By booking your appointment with Body and Beauty Solutions you acknowledge that you have read, understood and agreed to the Cancellation Policy.

 

MINORS All children under the age of 18 are classified as minors and must have a parent/guardian signature on their intake form. All children under the age of 12 must have a parent present during their session. Body and Beauty Solutions cannot be responsible for minors while left unattended. Some state regulations require a parent or guardian to be physically present in the room during the treatment of any age minor.

LATE ARRIVALS I suggest all new clients arrive 5-10 minutes prior to your appointment time; this allows time to complete any necessary paperwork, communicate your needs with your therapist, and begin on time. If you are late, you will receive only the amount remaining of your scheduled appointment.  A 15-minute grace period is provided for each appointment. If your anticipated arrival time exceeds the grace period, you will be asked to reschedule. Arriving more than 15 minutes late to your appointment without notice may consider you to be a no-show client. If you arrive 15 minutes or later for a scheduled appointment the service provider has the right to refuse service, the massage therapist has the right to charge the client in full for paid services. 

 

GENERAL CONDUCT All massages are for therapeutic purposes only. All clients must complete a consultation form prior to treatment and will receive a brief consultation as part of their treatment. Treatments will only be conducted if therapist deems the treatment safe for the client to receive. Immediate termination of the session will ensue if the customer engages in illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior. If the session is terminated due to the customer’s inappropriate behavior, the client will not be permitted to return. Draping is mandatory. 

 

PRIVACY Consultations and client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian. Every new client must complete an intake form prior to receiving treatment. By signing the intake form, clients are giving Body and Beauty Solutions permission to hold records and data concerning the person. All intake and treatment notes will be kept securely on file. Personal information will not be shared with any third party.

 

REFUNDS  Refunds are not permitted for any memberships, massage packages, or other pre-paid services.

 

PROMOTIONS are not to be combined together, or with any prepaid services, memberships, or referral credits. Additional time may be purchased up to 2 hours. Gift certificates and coupons may not be used with any existing promotions.

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